SHIPPING & RETURNS

SHIPPING POLICY

At Desi Ghee by Made in Haryana, we focus on quality and freshness over speed. Our products are prepared, packed, and shipped with care to ensure they reach you in the best possible condition.

Delivery Timeline

Orders are delivered within 7–10 working days from the date of order confirmation
Delivery time may vary depending on location, weather conditions, and logistical factors
Since many of our products are prepared in small batches, delivery may take slightly longer to maintain freshness and quality

Order Processing

Orders are processed within 1–2 business days after confirmation
Orders placed on weekends or public holidays are processed on the next working day

Shipping Coverage

We currently deliver across India
Delivery availability may vary for certain pin codes

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout
Free shipping may be offered on selected orders or promotional periods

Packaging & Freshness

All products are packed using secure, food-grade packaging to preserve freshness and prevent damage during transit

Delivery Issues

In case of:

Damaged or leaked products
Incorrect items received

Please contact us within 24 hours of delivery with photos or videos for prompt support.

RETURN & EXCHANGE POLICY

At Desi Ghee by Made in Haryana (a brand of Focus Health Foods LLP), we prioritize food safety, quality, and customer satisfaction. As per FSSAI guidelines and Indian e-commerce regulations, food products are non-returnable once delivered, except in specific cases mentioned below.

Returns & Exchanges

Due to the perishable and consumable nature of our products, returns or exchanges are accepted only if:

The product is damaged, leaked, broken, or tampered at the time of delivery
An incorrect product has been delivered

Conditions for Eligibility

The issue must be reported within 24 hours of delivery
The product must be unused, unopened, and in original sealed packaging
Clear photos or videos of the product and outer packaging must be shared for verification

Requests raised after 24 hours will not be eligible, in line with food safety regulations.

Exchange Policy

Upon successful verification, we will provide a replacement of the same product
Exchanges are subject to product availability
No additional shipping charges will be applied for approved exchanges

Refund Policy

If an exchange is not feasible, a refund will be processed
Refunds will be issued to the original mode of payment only
Refund processing time: 5–7 working days after approval

Non-Returnable / Non-Exchangeable Items

As per FSSAI food safety norms, we do not accept returns or exchanges for:

Opened or consumed food items
Products damaged due to improper storage after delivery
Orders placed incorrectly by the customer
Change of mind after delivery

Order Cancellation

Orders can be cancelled before dispatch only
Once dispatched, cancellation is not permitted, as per e-commerce food handling rules